About & FAQ

 

The goal of Craft Co. is simply to bring together some of the top craft companies in one place to make it easier for you, the customer, to get what you want when you want it in one order and one delivery.

Craft Co. is not some sort of “Amazon” like company, it is merely a tool to allow multiple independent manufacturers to come together and offer their wares in one location for you to order from; rather than having to go to each of their sites and pay for multiple shipping charges.

Frequently Asked Questions.

What is the delivery area? 


We have an expansive same day delivery range, check out the map below. After you enter your address at checkout you will be presented with options, if you’re within our delivery zone.

If you are outside of the delivery area we do also offer flat rate courier delivery (3-5 business days) for only $15 anywhere in BC!

We also offer province wide shipping (3-5 business days) for $15, no order minimum or maximum!

When will I get my order?

If you order by or before noon you’ll get your order that same day! The drivers hit the road around 1PM and drive until all orders are delivered for the day, generally that happens by or before 9PM. Orders received after noon will be delivered the next delivery day.

What are your delivery days?

Monday – Friday, excluding statutory holidays. If you order on a weekend or stat you will get your delivery the next delivery day.

Do I have to be home?

YES! As we are delivering a controlled substance (alcohol) the delivery driver must see a valid piece of identification showing that the recipient is over the age of 19. This also means that if you are ordering for a friend as a gift of some sort (which we love!) they must be home. Please also be sure to provide us with their contact information at check out. We will try to deliver to you twice only, after that we will cancel your order and refund you for the product. The delivery fee is non-refundable. 

Is pick-up available? 

Not at this time. Sorry. Contact specific manufacturers to see if they can help facilitate something for you.

What is the minimum order? 
No minimum order! 

I have a problem with my order?
Please reach out to contact@craftco.ca and we will get you sorted out. Your patience is appreciated as we are a small team.

I’m looking for a specific product. Can you help me find it? 

Our craft partners would be happy to help you out. Please reach out to them directly and we can get you the information you need. 

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